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| SECURE 24HR Online Ordering |
Ordering Information
Orders
Shipping North
America
Shipping
International
Customs
Payment Options and
Paypal
Return Policy
Order By Postage Mail
Problems With Your Order
Disclaimer
Privacy
Orders
All "made to order" products will be shipped out
within 15 business days. The exception to this is specialty
items. Specialty items are our products (Custom Running Board Step Plates)
that have to be customized or manufactured to your specifications
to fill your order, such as custom fit and size applications
or special detailed finishing, such as custom paint finishes
as requested by you, the customer. Other specialty items include
your vintage or classic car or truck parts that you have requested
us to duplicate or custom manufacture. These should be shipped
out in 15-18 business days. You will be notified by email when
your order has been shipped from our location. We do like to
keep certain products in stock but many of our products (Running
Board Step Plates) are "made to order".
If we have your product in stock it will be shipped out within
48 hours and you will be notified by email from us.
NOTE:
Once you have placed an order, we will
send you an e-mail confirming receipt of your payment for your order. You will also receive
a second e-mail once your order has been shipped from our location.
Shipping North America
Our Standard Shipping Method for
all our products is CANADA POST and
UPS Ground Service which is delivered
in 10-14 business days for most of the 50 American States and 4-7 business
days for most Canadian Provinces.
Should you prefer a Faster Shipping
Delivery than what our standard shipping times are,
please contact
us via email at customerservice@vintagealloy.com or
fax (1 519 740-9078) to request a shipping quote. Shipping
charges vary by item weight and shipping distance, so we'll need to
know the products and
quantity you are purchasing plus
your Complete Shipping Address before
a price is quoted.
Non-Continental U.S.A Customers
Shop the Vintage Alloy website for the
products that interest you then request a shipping quote. Shipping
charges vary by item weight and shipping distance, so we'll need to
know the products and quantity you
are purchasing plus your Complete Shipping Address before final charges are calculated and quoted
for you. Contact us via email at customerservice@vintagealloy.com. Please
allow 4-8 weeks shipping to the (non-continental U.S.A.) Hawaii, Alaska,
Yukon, Nunavut, Northwest Territories, Puerto Rico, Guam, and US Virgin
Islands.
Shipping International
We can ship items internationally, however the process is not automated for orders outside of the U.S. and Canada. Shop the Vintage Alloy website for the products that interest you, then Contact us via email at customerservice@vintagealloy.com, or fax (1 519 740-9078) to request a shipping quote. Please include the products and quantity you are purchasing, your Full Name and Complete Shipping Address. Inquiries will be answered within 48 hours.
Customs
International orders may be subject to Tariffs, Customs Duties and Associated Assessments . Inquire locally. These fees may include Import Duties, Value Added Taxes (VAT), and Customs Clearance Fees. These costs are entirely the responsibility of the purchaser. The shipping charge by Vintage Alloy does NOT include any of these fees. You will normally be charged customs fees by the carrier company that delivers the package.
Note: Please be aware that customers are liable for return shipping costs on packages that are sent back to us due to unexpected tariffs and customs fees.
At this time we only process our online payment transactions through a partnership with www.paypal.com. Paypal is a safe and secure online payment processing company and we encourage you to visit their Web site. Online payments can be made by Visa, Master Card, Discover, American Express and eCheck. When paying with a credit card the name Vintage will appear on your credit card statement.
Our Guarantee
We guarantee all products sold to be free from
manufacturing defects. If you are not completely satisfied with your
purchase upon delivery of your order, you may
return the product in a new condition including original
packaging and paperwork, for exchange. We cannot
accept returns of used products, altered, painted or products returned
more than 30 days after delivery.
Return shipping costs
We will pay return shipping
costs for all our products due to any manufacturing defects or
a result of our error. We will provide you with a pre-paid Canada
Post or UPS label and a Return
Authorization Number
(RAN #) for you to return the product(s)
to us.
Returning your product?
All returns require an Return
Authorization Number (RAN #) in order for us to accept shipments.
Shipments without a RAN # clearly marked on the
outside of the box will unfortunately be returned to the sender.
All returned products will be examined
upon receipt. If the product is not in new
condition, including original packaging and paperwork or does not
meet the return conditions, we may be unable to issue you a exchange
for a replacement product and the product may be shipped back
to you.
Exchanges
If you require an exchange, we will
ship your replacement product after we receive and process your
returned product. If you need a replacement right away, we suggest
to place a new order or email us at customerservice@vintagealloy.com
Note: Please allow 5-10 business days for your returned product to be processed once it has arrived at our location.
Damaged Goods
Goods that have been damaged or lost in shipment are
the responsibility of the carrier. Please check your shipment
upon arrival for damages and notify the carrier for damage claims
immediately. Please keep all original
packaging as it will be needed for the claim to be proporly inspected.
Do not return a package to us before the carrier's agent has completed
a damage claim inspection.
Order By Postage Mail
For Canadian and U.S. customers
see below.
We accept certified checks, money
orders and personal cheques.
Note: Personal cheques allow 7-10 days for bank clearances.
For us to know
exactly what you are purchasing, you will need to do the following. (See
below)
You will need to add
to cart all the products you would like to purchase to
a shopping cart on our Web site. It will then
take you to Paypals
Shopping Cart Order Page where you will
see your Order. From there you can make sure your order
and quantity is
correct. Changes to your order can be made by the update
cart. From there you have the options to continue
shopping or proceed
to checkout. To order by mail, proceed
to checkout and fill out the required shipping
information, excluding credit
card information . You will see the total
amount with the shipping cost included.
You can then print that page and mail to us along with your certified
cheque or money order payment.
Send orders by postage mail to: Payable to: Michael Haydamak
VINTAGE ALLOY
1026 Lockie Road RR#5
Cambridge, Ontario
Canada
N1R-5S6
If you have any problems or a question about your order, please contact customerservice@vintagealloy.com. Please be sure to include your full name, address and products purchased in your email so that your order can be accurately identified and any problem or question resolved quickly.
We regret, but we are not liable for errors
in product descriptions, years of fit, pricing and photographic errors.
If you note any web related, (broken links) errors on our site, please contact: webmaster@vintagealloy.com
Please Note: All years listed on our product pages are
for recommendation fit only. Although we do our best to make sure these
years for fit are accurate as possible, we are not expert automotive historians.
We advise you to take note of the dimensions of the product and measure
for fit the vehicle you plan to install these on.
Note:
Any reference to the names Ford, Chevrolet, GMC, Dodge, Chrysler or any other
car manufacturer is for fit, application and reference only ! In no way
are we implying that the part was made by any car manufacturer.
Pricing
We reserve the right to make pricing adjustments. Prices are
subject to change without notice.
Warrantees/Disclaimer
The following is made in lieu of all warrantees expressed
or implied. 'Sellers and manufacturers' only obligation shall be to
replace such quality of the product proved to be defective. Neither
seller nor manufacturer shall be liable for any loss, injury, or damage
direct or consequential, arising out of the use of, or the inabilities
of the product. After use, the user shall assume all risk and liability
whatsoever in connection therewith.
Privacy
We
value your privacy and do not sell or rent your email address. We
require some basic information to process your order such as billing
and shipping information. Credit card numbers and expiration dates
are required for payment purposes through Paypal, but are not saved
on our Web site. Please visit www.paypal.com to
read the Privacy Policy on their website. Contact information, such
as e-mail address and phone number will be used only to confirm your
order or for contact purposes should we have trouble processing an
order. We neither solicit by telephone nor release this information
to other companies.
Notification of Changes
We
will post a link of any changes made to our Privacy Policy on our
homepage so that you the customer are always aware of what information
we collect, how we use it and under what circumstances, if any,
we disclose it.
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